CRO Quality Benchmarking Phase I Service Providers (6th edition)

In its 6th year, ISR’s “CRO Quality Benchmarking Phase I Service Providers” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 414 service encounters across 27 Phase I CROs, making this report the most comprehensive assessment of Phase I CRO service quality in the industry.

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  • 414Service Encounters
  • 113Respondents
  • 247Charts and Graphs

How you can use this report:

Study Sponsors

  • Make a more informed purchase of Phase I services by understanding which service providers best fit your company’s needs
  • Broaden your Phase I CRO evaluation list by accessing peer-based service quality ratings across 27 critical attributes
  • Pinpoint potential delivery concerns early in a CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps

Phase I Service Providers

  • Uncover your own — and competitor — delivery strengths and weaknesses
  • Design messaging to tout your company’s strengths
  • Compete more effectively by understanding buyers’ selection criteria and outsourcing trends


Report Structure:

1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions

  • Phase I Leaders
  • Proposal Volume
  • Service Provider Usage
  • Service Provider Preference
  • Service Provider Cost Perceptions

2. Service Provider Selection Drivers

  • Most Important Service Provider Attributes
  • Service Provider Attributes Gaining Importance

3. Service Provider Performance and Scorecards Across Attributes

  • “Staff Characteristics” Ratings
  • “Operational Excellence” Ratings
  • “Organizational and Finance” Ratings
  • Performance Summary by Category
  • Service Provider Loyalty

4. Service Provider Service Quality Profiles

5. All Study Data


CROs Included in this Report

  • Biotrial
  • Celerion
  • CHDR
  • Chiltern
  • Clinical Research Services (CRS)
  • Covance
  • DaVita
  • DCRI-Duke
  • Frontage
  • HungaroTrial
  • ICON
  • INC Research
  • inVentiv Health Clinical
  • Medpace
  • PPD
  • PRA
  • Premier Research
  • Quintiles
  • Quotient Clinical
  • Rho
  • SGS Life Sciences
  • Siro Clinpharm
  • Theorem
  • US Oncology
  • WCCT Global

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